Terms & Conditions

These Terms and Conditions establish the guidelines that apply whenever customers visit the Insomnia Cookies website, use its digital functions, register an account, communicate with the company, or place an order online. By accessing or interacting with the website, users indicate that they have reviewed and accepted these requirements, together with any related policies governing privacy, purchases, communications, and other services. The purpose of these provisions is to explain the standards for appropriate website use while outlining the responsibilities of both customers and the company.

Electronic communication is recognized as a valid way for the company and its customers to exchange information. Emails, account notifications, website messages, order confirmations, and other digital notices may be used to deliver important information concerning purchases, services, accounts, promotions, or changes to applicable policies. Customers who communicate with the company electronically acknowledge that these records may satisfy applicable written communication requirements and may be retained as part of ordinary business operations.

Customers may also have the option to participate in mobile messaging programs. These services can include promotional offers, order notifications, reminders, service announcements, and other relevant communications. Enrollment is voluntary and is not necessary for making purchases or accessing ordinary website functions. Individuals who subscribe authorize messages to be sent to the mobile number associated with their enrollment, including communications generated through automated systems. Message volume can vary depending on campaigns, account activity, and service needs, while carrier or messaging fees may apply according to the customer’s wireless plan.

Anyone enrolled in mobile communications is responsible for keeping their contact information accurate and ensuring that the registered telephone number remains under their control. If a number changes, customers should update their information as soon as possible to reduce the possibility of messages reaching another person. Subscribers may discontinue promotional messages by using the applicable opt-out instructions supplied with the messaging service. Once the request has been processed, additional messages should stop unless the customer later chooses to participate again.

All website materials are protected by applicable intellectual property laws. Written materials, photographs, illustrations, logos, software, graphics, page designs, trademarks, and other digital resources are owned by Insomnia Cookies or used with permission from their respective rights holders. Customers are given limited access to these materials for personal and non-commercial purposes. Without appropriate authorization, users may not reproduce, alter, publish, distribute, sell, repurpose, or commercially exploit website content. Brand names, trademarks, logos, and other identifying elements must not be used in a manner that falsely implies sponsorship, partnership, endorsement, or another unauthorized connection.

The website and associated services are primarily designed for customers within the United States. Anyone accessing the platform from another country or jurisdiction is responsible for determining whether their use complies with applicable local laws and regulations. International visitors use the website at their own discretion and should consider any regional restrictions that may apply to online purchases, communications, products, or services.

Some features may require customers to establish an account. Account holders are responsible for protecting usernames, passwords, and other login credentials and should take reasonable steps to prevent unauthorized access. Activities completed through an account may be attributed to the registered account holder. The company may restrict, suspend, or terminate access when necessary to protect its systems, prevent fraudulent activity, address misuse, enforce these requirements, or respond to other violations. Individuals who have not reached the applicable age of legal adulthood should use the website only with appropriate permission and supervision from a parent or legal guardian.

The platform may allow customers to submit reviews, comments, suggestions, photographs, or other user-generated materials. Any content submitted must comply with applicable laws and must not contain unlawful, abusive, misleading, defamatory, discriminatory, or rights-infringing material. By submitting content, users grant the company permission to use, reproduce, display, adapt, distribute, or otherwise incorporate that material for legitimate business purposes without additional compensation. The company may remove, restrict, edit, or decline to publish content when it considers such action appropriate, although it does not promise that every submission will be reviewed in advance.

Customers should carefully review product information before purchasing, particularly when they have food allergies, dietary limitations, or other ingredient-related concerns. Products may contain common allergens or may be prepared in facilities where allergenic ingredients are handled. Shared equipment and preparation areas can create a possibility of unintended contact between ingredients. As a result, the company cannot guarantee that products are entirely free from specific allergens. Customers with particular dietary or health requirements should examine available product information and determine whether an item is appropriate for their individual circumstances.

Orders placed through the website are governed by the company’s applicable purchasing, payment, delivery, return, and refund requirements. Customers should provide accurate information when completing an order and promptly report any problem within the applicable reporting period. When an issue is confirmed, the company may determine an appropriate resolution, which could include a replacement, refund, credit, or another available remedy. Once an order has been transferred to an independent delivery provider, handling and transportation may be subject to the carrier’s procedures and applicable delivery conditions.

The website and its associated services are provided on an available basis. Although reasonable efforts may be made to maintain reliable functionality and accurate information, uninterrupted operation, complete accuracy, or freedom from technical errors cannot always be guaranteed. Maintenance, software problems, network interruptions, security incidents, and other unexpected circumstances may temporarily affect access. To the maximum extent permitted by applicable law, the company limits liability for losses arising from website access or use, including indirect, incidental, special, or consequential damages. Any liability that cannot legally be excluded will remain subject to the limits permitted under applicable law.

Users are expected to use the website responsibly and comply with these requirements. If a customer’s actions cause claims, losses, expenses, damages, or legal costs because of misuse of the platform, violation of these conditions, or infringement of another person’s rights, the customer may be responsible for those consequences to the extent permitted by law. Disputes associated with the website, purchases, services, or these Terms and Conditions will be handled under applicable legal procedures and governed by the laws of New York. Certain matters may be subject to individual arbitration, while disputes involving intellectual property or other matters that cannot appropriately be arbitrated may be handled through the courts.

The company may modify these Terms and Conditions when business practices, technology, legal requirements, or available services change. Updated provisions may replace or supplement earlier versions, and the latest version will apply after publication. Customers are encouraged to review the terms periodically so they remain aware of the rules governing their use of the website. Continuing to access or use the platform after revised terms become available indicates acceptance of the updated requirements. Through these provisions, Insomnia Cookies seeks to maintain a clear framework for responsible website use while supporting convenient digital services and a consistent customer experience.